Acclivity Club

Cancellation Policy

Cancellation policy Trail Running Camps & Yoga Retreats

Cancellations must be received in writing by email and are subject to the following fees per guest:

  • More than 90 days before departure: 10% of tour cost
  • 46-90 days before departure: 20% of tour cost
  • 31-45 days before departure: 50% of tour cost
  • 0-30 days before departure: 100% of tour cost

For cancellations, cancellation fees apply. In case of payments made with the payment method credit card, a refund fee of 4% will be charged.

Booking policy Yoga Sessions & Online Yoga Sessions

Individual lessons and subscriptions (hereinafter referred to as ‘subscriptions’) must be paid before the start of the class. Individual lessons can be paid for via the website during online booking. Payment can be done by credit card, twint or in cash. Invoice is possible on request. 

Redeemed subscriptions are personal and non-transferable. Price changes are subject to change at any time. Ongoing subscriptions remain valid until the end of the agreed term. Subscriptions cannot be canceled.

Cancellation policy Yoga Sessions & Online Yoga Sessions

We kindly ask our participants to cancel their attendance via email at at least 120 minutes before the start of the class if they are unable to attend the booked session. In this case, the reserved spot will be released for other participants. Prepaid individual lessons can be rescheduled for another date in case of early cancellation and upon consultation with our team. Refunds are only possible in exceptional cases and with prior agreement. If someone fails to appear without canceling, a prepaid individual lesson cannot be refunded, unless it is due to emergencies or accidents. In the case of illness or accident, and upon presentation of a medical certificate, we will adjust the duration of the subscription accordingly.

We inform our participants about session cancellations as early as possible. If a session with pre-booked reservations needs to be canceled, participants have the option to make up for the missed session on another date. Refunds for canceled sessions are only possible in exceptional cases and with prior agreement.

Please note that this translation was generated automatically. If you have any uncertainties or legal questions, we recommend having the translation reviewed by a professional translator.

Cancellations policy Eiger Ultra Trail

Acclivity Club offers special conditions for the participants. Participants of the Grindelwald Trail Camp will get a guaranteed race entry spot of the Eiger Ultra Trail. After successful registration of the Eiger Ultra Trail race, a cancellation of the camp or the Eiger Ultra Trail is no longer possible.

Unused Portion of Trip

No refunds will be provided for any unused portion of a trip once the trip begins, including but not limited to if you leave a trip for any reason, miss the trip’s departure date or an activity, or have to be removed from a trip. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase travel insurance.

Changes by You

If you need to make changes after your tour has been confirmed, for example, adding or subtracting nights, changing dates, hotels or meal plans, we will be happy to help when we can. 

Keep in mind, changes are not always possible, especially when one change affects subsequent nights. Additionally, our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations. As a result, it is in our sole discretion whether to accept a change request. If we accept your request, you will be asked to pay an administrative fee of CHF 300/person in addition to any new costs incurred, which can be substantial. Change requests should be made in writing, by email.

Cancellations or Changes by Us and Flexibility

Acclivity Club reserves the right to cancel or reschedule a camp if the required number of participants has not been reached.

We reserve the right to cancel, alter or modify any trip without prior notice for any reason, including but not limited to for the safety, comfort and / or well-being of trip participants and for circumstances of Force Major, ie circumstances beyond our control which prevent us from providing the trip as planned. This includes the right to replace or substitute guides and accommodations in the trip materials, modify the order in which places are visited, and make other changes in the itinerary. 

If we are forced to significantly alter or cancel your trip due to Force Majeure, which is rare, we will let you know as soon as possible. In these circumstances, you can choose one of the following options: 

  1. Accept our offer of a comparable replacement trip, offered at our sole discretion and subject to availability, or
  2. Receive a refund of all monies paid less any non-refundable deposits paid to third party suppliers.

When accepting an offer for a replacement trip:

  1. If the cost is lower than the price of your original trip, you will receive a refund for the difference in cost, or
  2. If the cost of the replacement trip is higher than your original trip, the costs will be charged. 
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